Delete your RESQ+ account

From inside the app

This is the fastest way, and it takes effect immediately.

Open RESQ+ and go to Settings.
Scroll to the bottom, to Delete my account.
Read what is erased, then type the confirmation word.

Your account is erased while you wait, and the app returns to the sign-in screen.

Without the app

If you no longer have the app installed, or you cannot sign in, write to sales@sornsawan.com from the e-mail address or with the phone number attached to your account, and ask for your account to be deleted.

We verify that the request comes from the account holder before erasing anything — otherwise anyone could delete someone else's safety net. We answer within 30 days, and in practice much sooner.

What is erased

Everything that describes you:

your profile, name and contact details;
your emergency contacts and your medical information;
your cloud backups;
your SOS sessions, including the recorded video;
the community alerts you published and the replies you wrote;
the photos, videos and voice messages you sent with them;
your last known position and your trips, in every safety circle;
your devices and your watch tokens;
your sign-in account itself.

This cannot be undone. There is no restore, and no grace period during which we keep a copy for you.

What stays, and why

Safety circles where other members remain. If you created a circle that other people still rely on, the circle carries on without you and passes to its longest-standing remaining member. Deleting it would switch off the watch those people depend on, and they never asked for that. Everything of yours inside it — your position, your trips, your membership — is removed.

A deletion record. We keep the technical identifier of the deleted account and the date, with no name, no phone number and no location. It exists so we can prove a request was honoured, and so an interrupted erasure can be finished.

Some technical traces, for a while. Delivery and read receipts carry your account identifier — not your name or your location — on alerts belonging to other people, and our weekly operations reports may quote the text of an alert. These are not readable as "you" by anyone using the app, and they age out. We list them here rather than leave them unsaid.

What our providers hold. We ask RevenueCat to delete its record of you as part of the deletion. The e-mail alerts already delivered to your emergency contacts are in their inboxes and in our mail provider's sending history — we cannot recall a message that has been sent. Questions you asked the First Aid Assistant went to Google for processing and were never stored by RESQ+. See our Privacy Policy for the full list.

Records the law requires us to keep. Payment and tax records tied to a purchase are kept for as long as Thai accounting law requires — most of them by Google Play and by our payment processor, not by us. The billing events we do hold are stripped of your account identifier when you delete: the accounting fact survives, the link to you does not.

Your subscription

Deleting your account does not cancel a Google Play subscription. Cancel it in the Play Store, under Payments & subscriptions → Subscriptions, or it will keep renewing.

If your subscription covered a family circle, that cover ends for its other members when the subscription ends.

Questions